We keep Returns and Exchanges quick and simple. Our 14 Days Return Program covers most of the items sold by El'beu.
If you are not satisfied with the product, you will have 14 days from the receiving of your item to contact us and request a Return or Exchange.
Most of the items sold by El'beu such as rings, necklaces, body chains, bracelets and anklets can be resized or exchanged for an additional minimal fee. You will be responsible for the cost of exchanging the product.
All Returns and Exchanges must be in the same condition as received: with the box and including all the original packaging and tags. Please, note that items that are not in its original condition, showing signs of wear, altered, resized by a jeweler other than El'beu or damaged in any way, due to not our error, will not be accepted for a return or exchange.
If you return an item and the reason for your return is not a result of our error, the cost of the return shipping will be deducted from your refund.
Numerous pieces made by El'beu are individual and 100% handmade. Please, note that we are not required to accept returns on such items. We do not accept returns on our Solid Miami Cuban Chains and Bracelets and Custom Design Jewelry. If we determine your piece is damaged due to a manufacturing defect, we will repair the piece or replace the item. In this case, we will cover return shipping fees. Please, read more about our warranty.
All Returns and Exchanges must be sent to the following address:
4705 Center Blvd , 1406 apt
Long Island City , NY 11109